Fanatical
83
Trust Score
Good
- Domain age
- 25 years
- online since 2001
- Reviews
- 84.2K
- customer reviews
- Monthly visits
- 3.8M
- estimate
- Games
- —
- covered
Summary
Fanatical is a UK store selling game keys, bundles and software, owned by Focus Multimedia Limited. Revealed keys are non-refundable unless verified as faulty.
Good
- UK company with registration number and address published
- Support by email and support tickets
- Faulty keys can be refunded or replaced once verified
Watch out
- Revealed keys are non-refundable unless proven faulty
Recent complaints
Serious problems reported in the latest 1–2★ reviews (last 90 days).
- Refund refused or delayed5 reviews · latest 26 Sept 2026
- Scam or fraud claims3 reviews · latest 18 Sept 2026
- Paid but not delivered1 review · latest 23 Sept 2026
Reputation
93/100Transparency
100/100- 100
Company and jurisdiction
Focus Multimedia Ltd, registered in England and Wales, with a registered office in Rugeley, Staffordshire. source
“The Promoter is Focus Multimedia Ltd, registered in England and Wales (Company No. 02714424) with registered office at The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH”
- 100
Ways to reach them
Support by email (support@fanatical.com) and through support tickets on the help site. source
“If you'd like to discuss this then please open a support ticket with us, but we can confirm this personal does not work for Fanatical, nor Fandom.”
Buyer protection
70/100- 70
Invalid or revoked key policy
Sales of revealed keys are final unless the key is verified as faulty; UK buyers may get a refund or replacement for a faulty game within 30 days. source
“NO REFUNDS WILL BE OFFERED FOR TITLES WHERE THE SERIAL KEY HAS BEEN DISCLOSED TO YOU ON OUR WEBSITE OR SENT BY E-MAIL. ALL SUCH SALES ARE FINAL UNLESS IT CAN BE VERIFIED AND PROVED THAT THE SERIAL KEY IS FAULTY.”