Trust Score
Good
- Domain age
- 9 years
- online since 2017
- Reviews
- 344
- customer reviews
- Monthly visits
- 155.6K
- estimate
- Games
- 8
- covered
Summary
Kaleoz is a player-to-player marketplace for game currency, items, top-ups and accounts. Payment is held until the buyer confirms receipt or 72 hours pass without a claim.
Good
- Payment released to the seller only after buyer confirmation or 72 hours without a claim
- States that buying game items breaks game rules and can lead to bans
- Company named with registration number
- Chat and email support
Watch out
- No written cover if delivered currency or items are removed by the game
- No account warranty against recovery
- Dispute handling is at the site's discretion with no published deadlines
Reputation
82/100Transparency
82/100- 100
Honest risk disclosure
States that buying in-game services for real money violates most games' terms and that items and accounts can be banned, suspended or retrieved. source
“Purchasing in-game services for real money is violate the terms and conditions set by the Game Developer / Game Publisher for most online games...are subject to the risk of being banned, suspended, blocked and retrieved.”
- 70
Company and jurisdiction
Operated by SEA Gamer Mall Sdn Bhd, company registration no. 201201016057 (1001568-K); no address is given. source
“SEA GAMER MALL SDN BHD (COMPANY REGISTRATION NO. 201201016057 (1001568-K))”
- 100
Ways to reach them
Support is offered through chat on the contact page and by email. source
“Need help? Contact us now! Feel free to chat with us!”
Buyer protection
70/100- 100
Escrow until delivery
Payment is released to the seller after the buyer confirms receipt, or automatically if no claim is raised within 72 hours of delivery. source
“By confirming receipt of the order signifies that the buyer is satisfied with the purchase and is finalizing the transaction, after which the payment will be released to the seller.”
- 50
Seller verification
Sellers have level ratings and complete KYC verification for withdrawals; the terms say the site does not confirm each user's identity. source
“Seller Level Rating and Sales Fees How do I complete withdrawal verification (KYC)?”
- 50
Dispute handling
Disputes between users may go through the site's dispute resolution process at its sole discretion; no process steps or deadlines are published. source
“If the dispute is unable to be resolved, we may provide our dispute resolution process for the benefit of the Users. We do so in our sole discretion, and we have no obligation to resolve disputes between Users or between Users and third parties.”