Kinguin

Summary

Hong Kong-based marketplace where independent sellers offer game keys, in-game currency and top-ups. Problems with invalid keys are first reported to the seller and can go to Kinguin support after 12 hours.

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

• Scam or fraud claims3 reviews · latest 29 Sept 2026
• Paid but not delivered2 reviews · latest 30 Sept 2026
• Account taken back after purchase1 review · latest 1 Oct 2026
• Refund refused or delayed1 review · latest 1 Oct 2026

• Customer review rating

  Rating from Trustpilot reviews, weighted by volume source

  84

• Serious complaints, last 90 days

  About 4.5% of reviews report a serious problem source

  82

• Answers negative reviews

  Answered 100% of 1,652 negative reviews, avg 0.5 days source

  100

• Company and jurisdiction

  Kinguin Digital Limited, registered office at 5/F Chung Nam Building, 1 Lockhart Road, Wan Chai, Hong Kong; no registration number given. source

  “Kinguin.net is owned and operated by Kinguin Digital Limited with its registered office at 5/f Chung Nam Building, 1 Lockhart Road, Wan Chai, Hong Kong.”

  70

• Ways to reach them

  Support through a ticket portal, email (help@kinguin.net) and a chat assistant. source

  “Users are encouraged to submit all complaints, questions, suggestions through Kinguin’s Customer Support Portal: https://support.kinguin.net/hc/en-us or via email at: help@kinguin.net .”

  100

• Authorized reseller

  Kinguin is a marketplace of independent sellers and may run KYC and random checks on merchants. source

  “As a marketplace platform Kinguin does not control each and every transaction nor every interaction between its, but may perform random control checks, conduct KYC checks of merchants and monitor users' interactions with the platform and other users.”

  50