Loaded

Summary

Loaded (formerly CDKeys) is a digital store selling game keys, memberships and top-ups. Refunds are discretionary, must be requested within 7 days, and redeemed keys are not eligible.

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

• Paid but not delivered5 reviews · latest 30 Sept 2026
• Refund refused or delayed4 reviews · latest 30 Sept 2026
• Scam or fraud claims1 review · latest 30 Sept 2026
• Bans or penalties1 review · latest 29 Sept 2026
• Account or balance locked1 review · latest 29 Sept 2026

• Customer review rating

  Rating from Trustpilot reviews, weighted by volume source

  88

• Serious complaints, last 90 days

  About 3.2% of reviews report a serious problem source

  88

• Answers negative reviews

  Answered 97% of 609 negative reviews, avg 1.1 days source

  100

• Company and jurisdiction

  Operated by This Game Technologies FZCO, registration number DMCC-982375, DMCC Business Centre, Jewellery & Gemplex 3, Dubai, United Arab Emirates. source

  “This Game Technologies FZCO (“ Loaded ”, “ we ”, “ us ”, “ our ”), with registered address at Unit No 3O-01-5865, DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates and registration number DMCC-982375”

  100

• Ways to reach them

  Support by email (support@loaded.com) and a support ticket system at support.loaded.com. source

  “8.10 If you are unhappy with your purchase for any reason, please get in touch with us by logging a support ticket at support.loaded.com.”

  100