Z2U

Summary

Z2U is a Hong Kong-run marketplace where independent sellers offer game currency, items, boosting and accounts. Payment is held in escrow until the buyer confirms receipt, but there is no refund if the game developer later punishes the account or removes delivered goods.

• Honest risk disclosure

  The terms acknowledge that the game developer may modify the buyer's account and its content and that Z2U is not liable in that case. source

  “4.2 The Buyer acknowledges that there is a risk that the relevant game developer may modify the Buyer's game account and its content from purchases made by the Buyer via the Platform and Z2U shall not be held liable in any manner whatsoever in such circumstances.”

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• Company and jurisdiction

  Macro Excellence Technology Limited, Flat A516, 5/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Kowloon, Hong Kong; no registration number is given. source

  “Company: Macro Excellence Technology Limited Address: FLAT A516, 5/F, EFFICIENCY HOUSE, 35 TAI YAU STREET, SAN PO KONG, KOWLOON, HONG KONG”

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• Ways to reach them

  Support is available by email, a service ticket system and 24/7 online support. source

  “(a) by email to [email protected] (b) Submit through the service ticket system;”

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• Escrow until delivery

  Payment is released to the seller only after the buyer confirms receipt; the order is deemed accepted if no claim is raised within 72 hours of delivery. source

  “Confirming the receipt of your order indicate that you are satisfied with your purchase and finalising the transaction, after which the payment will be released to the seller.”

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• Seller verification

  Merchant onboarding and withdrawals may be limited to users who pass identity verification, and buyers are told to check seller ratings; the terms also say Z2U is not obliged to pre-screen users. source

  “3.13 Merchant onboarding, fund withdrawals, identity verification, high-risk digital asset transactions, and associated payment services may be restricted exclusively to users who meet the designated age threshold, successfully pass identity verification protocols”

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• Dispute handling

  Buyers must raise non-delivery or other issues within 72 hours (3 days) via customer or dispute service, but Z2U may intervene in disputes at its discretion and is not obliged to. source

  “(b) Z2U may, but not obliged to, intervene or take part in the resolution of such conflict, dispute or issue for the benefit of users.”

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